Contact Us

Security

Have you lost your checkbook or your debit card, or feel that you may be a victim of Identity Theft?

To report a lost or stolen debit card:

• Please call 877-310-3511 (toll free) or 817-310-1999 Monday thru Friday 7:30AM-6PM.
• After business hours, please call 1-800-472-3272 to report a lost or stolen debit card

To report lost or stolen checks:

• A stop payment for lost or stolen checks can be placed online 24/7 at www.bnkwest.com
• Call your local branch or Customer Support at 877-310-3511 (toll free) or 817-310-1999 Monday thru Friday 7:30AM-6PM.
• If after normal banking hours, please call the next business day.

If you believe that someone has obtained your account number or card number, or you have received a suspicious phone call, email, or text message regarding your finances or accounts with us:

• Call your local branch or Customer Support at 877-310-3511 (toll free) or 817-310-1999 Monday thru Friday 7:30AM-6PM.
• If after our normal banking hours, please call the next business day.

Bank of the West will never solicit confidential information in the form of a phone call, email or text message. Never give anyone your account number, card number, through a phone call, email, or text message.

Identity Theft Information

Complaints?

For any concerns or complaints, please click here to send us an email. Your message will be kept confidential.

Compliments?

We would love to hear from you, and certainly would love to hear what we did to receive a compliment from you so please click here to send us an email.

Loan questions?

If you have a question about your existing loan with us, or have questions about the types of loans that we offer at Bank of the West please click here to send us an email by clicking one of the links below and we will quickly respond to you, or call any of our local branches. We are here to help!

Bank of the West is a SBA Preferred Lender-click here to email us about an SBA Loan.

Bank of the West offers many other loans-click here for all other loan types. 

Contact our Marketing Team

For questions or comments related to our marketing efforts, Newsletters, or our Financial Literacy Program please send us an email by clicking here.

Other questions

For questions regarding our products or services, feel free to send us an email by clicking here, mail us at the address below, or contact any of our branches. 

Bank of the West
108 West Northwest Hwy.
Grapevine, Texas 76051
877-310-3511 (toll free) or 817-310-1999

Need Technical Assistance?

For assistance with our online services or website please call 877-310-3511 (toll free) or 817-310-1999.

The security and privacy of your information is important to us. When communicating with us via email or feedback submission, please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security numbers, etc.) please contact a Customer Support Representative at 877-310-3511.